You recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter ● describe the problem with the equipment ● explain what happened when you phoned the shop ● say what you would like the manager to do.
Dear Shop Manager,
I write
this
letter as I concerned about your product
. Please let me explain this
.
I bought an electric stove from your store 2 days ago. When I back to my home and tried to cook something, I realized that this
equipment was out of order due to
its usable dynamo.
When I found out some bad things about this
stove, I called your shop directly. However
, your customer service still didn't answer my call even though I called hundreds of times and sent direct messages to them. I was very dissatisfied owing to your service.
Besides
, I have paid your product
with the highest price. In my view, your product
is able to ensure its quality as I got it at the highest price. However
, I got wrong, and these bad things came to me.
Hopefully, you able to ensure your product
next time. Besides
, I want my money back due to
your guaranteed term. If it's impossible, you can give me your other product
with the highest quality and proper price. Thus
, I will not call the Police for these problems.
Sincerely,
Your CustomerSubmitted by patricius.yohanes on
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Tone
Try to maintain a more formal tone throughout the letter, avoiding phrases that might seem too casual or confrontational, such as 'I got wrong, and these bad things came to me' and 'I will not call the Police for these problems'.
Clarity
Ensure clarity when describing the problem with the equipment, specifying the issue in a straightforward manner.
Approach
Avoid exaggerated statements or threats, like calling the police, as they may not contribute positively to achieving your goal in a complaint letter.
Structure
Good structure with clear paragraphs for each aspect of the letter, making it easy to follow.
Formality
Effective use of a formal greeting and closing, suitable for the context of a complaint letter to a manager.
Content
You successfully communicated the main points: the problem with the equipment, the attempt to contact customer service, and the resolution you seek.
Use cohesive linking words accurately and appropriately
Linking words are very important in your essay.
To score effectively on your IELTS exam, you should make an effort to implement short concise sentences coupled with linking words.
Almost every sentence in your essay should have a linking word of some sort.
In fact, the only sentences that can omit linking words are your background sentence and thesis.
Linking word examples:
- firstly
- secondly
- thirdly
- in additional
- moreover
- also
- for example
- for instance
- therefore
- however
- although
- even though
- despite